FAQs
Who do I call when I need a ride?
It’s easy. Just call your Comfort Keepers office
when you need to be picked up. Tell us the address
of where you’re located and where you would like to
go, and we’ll arrange everything for you. You can
also schedule a ride up to one week in advance.
Do I need to download an app to use the ride service?
No, there’s no need to download anything. Just
call your local Comfort Keepers office and we’ll
make the arrangements for you.
How do I get back home once I’m dropped off at my
destination?
When you’re ready to return home or travel to
another destination, call your Comfort Keepers
office, provide the address of your location and
tell us where you need to go.
Do I tip the Lyft driver?
If you’d like to tip the driver for their service,
you certainly can. However, it’s not required.
How will I be charged for the ride service?
Your ride will be included on your invoice.
There’s no need to exchange cash or credit card
information with the Lyft driver.
Can my Comfort Keeper® ride with me?
Yes, your caregiver can ride along with you if you prefer.
How long will it take my ride to arrive?
Each arrival time varies, however, you should
typically expect between 10 and 20 minutes.
What if my ride never shows up or the driver
can’t find me?
Don’t be alarmed. Call your Comfort Keepers office
to let us know and we’ll arrange for another driver
to pick you up.
